Frequently Asked Questions
What is the current release of my product?
Do we need a new license when a Third Party is involved or when we change to a different Third Party?
How can I download a new release?
How can I get a user's manual
When will I get my annual renewal invoice?
Who is my account representative?
Can I get support 24/7?
Does an annual license include maintenance?
What does maintenance include?
Disaster Recovery keys
What is the current release of my product?
The current releases of all MacKinney software are listed on our Current Releases webpage.
Yes, a new license is required. A third party is defined as a business entity that will access, host, install, run, or support (USE) software for another entity (CLIENT).
Client as the License Holder
In the event a CLIENT wants a MacKinney Systems' software product (SYSTEM) for USE involving a Third-Party and the CLIENT wants to hold the license, the CLIENT must obtain a new license for the SYSTEM directly from MacKinney Systems, and the license fee will be adjusted to the current rate for the SYSTEM.
Third-Party as the License Holder
In the event the Third-Party wants to USE a MacKinney Systems software product (SYSTEM) for a third-party CLIENT and the Third-Party wants to hold the license, the Third-Party must obtain a new license for the SYSTEM directly from MacKinney Systems and the license fee will be adjusted to the current rate for the SYSTEM.
How can I download a new release?
You can initiate new release downloads from individual product pages or the "Manage Your Account" page. You must log in to download new releases.
How can I get a user's manual?
1. The manual is zipped in with all product downloads.
2. Download manuals from our Member's Area (requires login).
When will I get my annual renewal invoice?
Usually, one month prior to the expiration or due date. If you are unaware of your software's renewal date, call 417 882 8012 or email admin@mackinney.com for assistance.
Who is my account representative?
We don't have account reps. During regular business hours whoever answers the phone should be able to assist you, either directly or by transferring you to someone who can assist you.
Can I get technical support 24/7?
Our regular office hours are Monday through Friday, 7 AM-5 PM CST. Our phones are transferred to an answering service at 5 PM CST each day. A technical support person will be contacted by our answering service and they in turn will call you as soon as possible, usually within an hour.
Does an annual license include maintenance?
What does maintenance include?
24/7 technical support, new releases, enhancements, and fixes at no additional charge.
Licensed customers are entitled to short-duration (10-days) DR keys up to four times per year without additional cost. If the requirement is to have DR keys available at all times throughout the year, then an annual DR key for the DR CPU is required at one-half the cost of the annual license.