Passwords

Q:

We are conducting a disaster recovery test and need new passwords for our MacKinney products.

A:

Send an email to admin@mackinney.com with your Disaster Recovery data to obtain temporary passwords.

Q:

I am in the process of installing a free trial. Is it possible to get an extension of the free trial if 30 days is not enough time to adequately try the software?

A:

We will gladly extend your trial password as needed. Even though we advertise 30-day free trials, your initial password is valid for 60 days. If you need more time, email admin@mackinney.com.

Q:

Our password is expiring. How do we get a new password?

A:

Passwords are emailed when we receive payment for the products. If you need an extended temporary password, email admin@mackinney.com.

Q:

I just downloaded a new version of our software. How do I get an unzip password?

A:

New unzip and product passwords will be emailed to you within the hour during normal working hours.